All sales are definite and final. The return of a product bought from the company can only be done if it's in a written form by Avivana or comes under the list of returnable items. If items are returned against the given rule, it will not be considered in accordance with the policy.The items bought on “sale” cannot be returned. Any kind of modification, tear, break, alteration or minutest change to the product other than that originally supplied by the company will not be accepted for return. Minimum shipping and applicable charges will be levied on the returned item.
Some materials are naturally inherent to uniqueness and no return requests shall be accepted for such imperfections occurring in wood, fabric, accessories or other materials used. The changes occurring due to established standards within the company shall not be considered a cause for return.
A proper inspection of the product is made before shipping it to the buyer. This is recorded by the freight carrier in written form and signed. With the common carrier, all the responsibility of shipping and loss by the carrier is upon the purchaser. The receiver should immediately inspect the product upon receiving and check with the carrier for any kind of problems present in their item. They hold the complete liability of the condition of the product. Until the problem is resolved, the purchaser should retain the item. If not checked with the carrier, the receiver shall hold the title of loss or any kind of problem they might have with the item.